Why Students Didn't Come Back — And What Actually Brought Them Back
A higher-education program had falling re-enrollment and attrition high enough to threaten its own viability. See how profiling dropouts across financial aid, the registrar, and the learning platform surfaced real patterns — and turned a generic "welcome back" push into a plan built around each student's actual situation.
Executive Summary
This Is The Way
The Way It Was
A higher-education program had two numbers moving in the wrong direction at once: the re-enrollment rate for returning students was too low, and attrition was high enough to put the program's own viability at risk. Students were dropping a class or leaving the program altogether, and the institution's response to each case was ad hoc — there was no shared, structured understanding of when in a student's journey they typically became overwhelmed or disengaged, or why.