The 90-Day Reliability Turnaround
See how data contracts, freshness SLAs, and real on-call runbooks took pipeline incidents from a weekly occurrence to a rare, well-handled exception.
99.5% on-time
Platform Audit
Executive Summary
This Is The Way
Step 1 of 3
The Way It Was
An EdTech platform's data pipelines failed most weeks, and nobody actually owned the fallout. A late or broken feed would surface as a confused Slack thread hours after the fact — was it upstream, was it the transform, was it just stale — and whoever noticed first became whoever fixed it, regardless of whether it was their pipeline. There were no freshness guarantees, no defined on-call rotation, and no shared definition of what "healthy" even meant for a given table. Firefighting had become the operating model.